FAQ’s/ Help Center

Welcome to the Figgz Help Center!

Here you’ll find answers to our most frequently asked questions. If you need more assistance, please contact us at info@figgz.com or through our Contact Form.

1. What is your return and refund policy?

Our return and refund policy depends on the type of product you purchased.

  • Electronic Items (Mobiles, Laptops, Monitors, TVs, Devices):
    • To qualify for a return or refund, the item must be unopened and sealed in its original packaging, with the factory seals unbroken.
    • If the original seal is broken or the product is opened, it is considered used and non-returnable for a refund unless defective.
    • Defective or malfunctioning electronic products must be sent for warranty repair through authorized service centers or the manufacturer. We can assist with this process.
    • Returns for electronics are only accepted if the product is unopened, unused, and in pristine condition, with all accessories and original packaging intact.
  • Physical Products (Non-Electronics):
    • Can be returned within [Insert Number] days if unopened, unused, and in original packaging.
    • Returns are not accepted if the product has been opened or used unless defective upon arrival.
  • Custom or Personalized Items:
    • These items are non-refundable unless defective or damaged.

What if my item is defective?

If you believe your item is defective upon arrival, please contact us within 7 days with photos or video of the defect. We will work with you to arrange repair, replacement, or a refund if repair is not possible.

What if I just don’t like the item?

You can return it as long as the carton has not been opened. Shipping fees for returning items that do not have defects will be your responsibility.

Note: In all cases, if the product has been opened or used, no refund will be issued unless a defect or damage is proven upon delivery.

2. How do I request a return or refund?

  • Contact us via email at info@figgz.com or through our contact form providing the following information:
    • Your order number
    • The reason for the return
    • Photos or videos of the item (if applicable, especially for defective items)
  • For electronics and high-value items, please include clear evidence of the defect.
  • Our team will review your request within 14 days and provide further instructions.
  • For approved refunds, the product must be shipped back in its original condition (if applicable), at your expense, to the specified return address.

3. How long will my refund take?

  • Refunds are processed within 14 business days after we receive and inspect the returned item.
  • Refunds are issued to the same payment method used during purchase.
  • The time it takes for the refund to appear in your account depends on your bank or payment provider and can vary.

4. What if I receive a damaged, defective, or incorrect product?

  • Contact us immediately upon receipt (within 24-48 hours is ideal) with photos showing the damage or defect and your order details.
  • For defective electronics, we will facilitate warranty repair or replacement through the manufacturer or authorized service centers.
  • If the product is incorrect or faulty, we will guide you through the process of returning it for a replacement or full refund, depending on availability and policy.

5. Can I exchange a product?

  • Exchanges are permitted for unopened, unused items within 10 days of receipt, subject to availability.
  • Electronics must remain sealed; opened electronic devices are eligible only for warranty repair or replacement through authorized centers.
  • To initiate an exchange, contact us with your order details and the item you’d like in exchange.

6. Do you ship internationally?

  • Yes, we ship worldwide. Shipping costs and delivery times vary based on the destination. You can use our Shipping Calculator at checkout to estimate the costs.
  • Please note: additional customs duties, taxes, or fees are the responsibility of the customer.
  • Please review our Shipping Policy for detailed information.

7. What payment methods are accepted?

  • We accept credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure online payment options (e.g., Apple Pay, Google Pay, etc.).
  • All payments are processed via trusted secure gateways.

8. How can I track my order?

  • Once your order has shipped, you will receive a confirmation email with a tracking number and a link to the carrier’s website.
  • Use this number on the carrier’s website to follow your shipment’s progress.

9. How do I contact customer support?

10. What should I do if I forget my account password?

Click on the “Forgot Password?” link at login, enter your registered email, and follow the instructions to reset your password. You’ll receive a link to create a new password.

11. Can I modify or cancel my order?

Orders can be modified or canceled within 12 hours/days of placement, provided they haven’t been shipped. Contact customer support immediately for assistance.

Here’s what’s improved:

  • Detailed Return Policy: More specific conditions for returns of various product types.
  • Exchange Policy: Clarity on whether exchanges are possible and their conditions.
  • Clear Process: More details on the steps for requesting a return/refund.
  • Transparency: Clearer information on shipping costs and international shipping.
  • User-Friendliness: Easier to read with clear headings and bullet points.
  • Thorough: A broader range of relevant questions is answered.
What is your return and refund policy?

Our return and refund policy depends on the type of product you purchased.

  • Electronic Items (Mobiles, Laptops, Monitors, TVs, Devices):
    • To qualify for a return or refund, the item must be unopened and sealed in its original packaging, with the factory seals unbroken.
    • If the original seal is broken or the product is opened, it is considered used and non-returnable for a refund unless defective.
    • Defective or malfunctioning electronic products must be sent for warranty repair through authorized service centers or the manufacturer. We can assist with this process.
    • Returns for electronics are only accepted if the product is unopened, unused, and in pristine condition, with all accessories and original packaging intact.
  • Physical Products (Non-Electronics):
    • Can be returned within [Insert Number] days if unopened, unused, and in original packaging.
    • Returns are not accepted if the product has been opened or used unless defective upon arrival.
  • Custom or Personalized Items:
    • These items are non-refundable unless defective or damaged.

If you believe your item is defective upon arrival, please contact us within 7 days with photos or video of the defect. We will work with you to arrange repair, replacement, or a refund if repair is not possible.

You can return it as long as the carton has not been opened. Shipping fees for returning items that do not have defects will be your responsibility.

Note: In all cases, if the product has been opened or used, no refund will be issued unless a defect or damage is proven upon delivery.

  • Contact us via email at info@figgz.com or through our contact form providing the following information:
    • Your order number
    • The reason for the return
    • Photos or videos of the item (if applicable, especially for defective items)
  • For electronics and high-value items, please include clear evidence of the defect.
  • Our team will review your request within 14 days and provide further instructions.
  • For approved refunds, the product must be shipped back in its original condition (if applicable), at your expense, to the specified return address.
  • Refunds are processed within 14 business days after we receive and inspect the returned item.
  • Refunds are issued to the same payment method used during purchase.
  • The time it takes for the refund to appear in your account depends on your bank or payment provider and can vary.
  • Contact us immediately upon receipt (within 24-48 hours is ideal) with photos showing the damage or defect and your order details.
  • For defective electronics, we will facilitate warranty repair or replacement through the manufacturer or authorized service centers.
  • If the product is incorrect or faulty, we will guide you through the process of returning it for a replacement or full refund, depending on availability and policy.
  • Exchanges are permitted for unopened, unused items within 10 days of receipt, subject to availability.
  • Electronics must remain sealed; opened electronic devices are eligible only for warranty repair or replacement through authorized centers.
  • To initiate an exchange, contact us with your order details and the item you’d like in exchange.
  • Yes, we ship worldwide. Shipping costs and delivery times vary based on the destination. You can use our Shipping Calculator at checkout to estimate the costs.
  • Please note: additional customs duties, taxes, or fees are the responsibility of the customer.
  • Please review our Shipping Policy for detailed information.
  • We accept credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure online payment options (e.g., Apple Pay, Google Pay, etc.).
  • All payments are processed via trusted secure gateways.
  • Once your order has shipped, you will receive a confirmation email with a tracking number and a link to the carrier’s website.
  • Use this number on the carrier’s website to follow your shipment’s progress.

Click on the “Forgot Password?” link at login, enter your registered email, and follow the instructions to reset your password. You’ll receive a link to create a new password.

Orders can be modified or canceled within 12 hours/days of placement, provided they haven’t been shipped. Contact customer support immediately for assistance.

Orders can be modified or canceled within 12 hours/days of placement, provided they haven’t been shipped. Contact customer support immediately for assistance.

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