New Balance Men’s FreezeLX V4 Lacrosse Shoe, White/Purple Fade/Coastal Blue, 12

Shipping Countries: United States (US)

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Ready to ship in 1-2 weeks from United States (US)

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Shipping Policy

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Shipping Information
We offer several shipping options at checkout to help you get your order when you need it. Please use the chart below to determine the best option for your order.

Please Note: Carrier delivery times go into effect once your order has shipped. In-stock items ship within 2 business days. UPS does not deliver on weekends or holidays.

Shipping Method & Estimated Delivery
Shipping Method Estimated Delivery Cost
UPS Ground
Standard shipping 2–5 business days once shipped FREE on all orders over $99*
$9.95 for orders under $99
USPS
(Used for PO Boxes, Alaska, Hawaii, US Territories, APO/FPO) 2–7 business days once shipped FREE on all orders over $99*
$9.95 for orders under $99

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Refund Policy

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Refund Policy
Effective Date: 05/01/2025

At Figgz, your satisfaction is our priority. We strive to provide high-quality products and a hassle-free purchase experience. This Refund Policy outlines the terms and conditions governing product returns and refunds. Please review it carefully to understand your rights and obligations.

General Refund Eligibility
We offer refunds or replacements for products that are defective (malfunctioning or not working as intended upon arrival) or damaged (visibly broken or mishandled during shipping) upon validation.
All refund or replacement requests must be submitted within [Insert Number] days of the delivery date.
To process a refund or replacement, we require proof of purchase, such as an invoice, receipt, or order number.
Specific Conditions for Electronic Products
(Mobiles, Laptops, Computers, Monitors, Televisions, and Other Electronic Components)

Important: Due to the sensitive nature of electronics, we can only accept returns on items that are unopened and in their original, sealed packaging.

Definition of Unopened: An “unopened” product means the original factory seal of the packaging is intact, and the product carton has not been opened. The packaging must also be free of tears, dents, or other signs of damage that would disqualify it from being resold.

Condition for Return/Refund of Unopened Electronics:

The product must be in its original, unused condition with all accessories and documentation (manuals, warranty cards, etc.) included.
The original packaging and security seals must be completely intact.
The product must be free of any physical damage, scratches, or signs of tampering.
If the above conditions are met, a full refund will be processed.
Defective Electronics:

If you believe your electronic product is defective upon arrival, please contact us immediately at info@figgz.com with photos and a detailed description of the issue.
We will facilitate warranty claims with the manufacturer or authorized service center. Repair or replacement will be based on the manufacturer’s warranty policy.
Refunds for defective electronics are only issued if repair or replacement is not possible.
Opened Electronic Products:

Once the original carton has been opened, the product cannot be returned for a refund UNLESS it is defective upon arrival.
3. Physical Goods (Non-Electronic)
You may return physical goods (excluding electronics) within 14 days of delivery if the items are unopened, unused, and in their original packaging.
We do not accept returns on items that have been opened or used, unless they are defective upon arrival.
4. Condition of Returned Products (All Items)
All returned items must be in the same condition as when received.
All original accessories, manuals, and packaging must be included.
Products that show signs of use, damage, or missing components may be refused or subject to a reduced refund amount.
5. Refund Process
To initiate a return, please contact us at info@figgz.com with your order number and a detailed reason for the return.
Our customer support team will review your request and provide further instructions, including a return authorization (RA) number if applicable.
For approved returns, you are responsible for safely packaging and shipping the product back to us at your own expense.
Once we receive the returned item and verify its condition, we will process the refund within 14 business days.
Refunds will be issued to the original payment method.
6. Refund Denial Conditions
We reserve the right to deny refunds in the following situations:

The product is not returned in its original condition, including all accessories and packaging.
The request is made outside the specified return period.
The product has been misused, altered, or damaged due to improper handling.
The item is a non-refundable item as specified in this policy.
7. Restocking Fees and Additional Costs
A restocking fee of 15% may apply to returns that are not due to our error (e.g., you changed your mind).
You are responsible for all shipping costs associated with returning the item, unless the return is due to a defect or our error.
If you request a replacement, you will be responsible for shipping fees associated with shipping the replacement to you, unless the original product was defective, damaged, or there was an error in filling the order.
8. Changes to This Policy
We reserve the right to modify this policy at any time. Changes will take effect immediately upon posting on our website.

Effective Date: [Insert Date]

Thank you for shopping with Figgz. We strive to provide high-quality products and services. Please review our refund policy carefully, as it contains specific conditions regarding product returns, especially for electronic products.

1. General Refund Eligibility

Refunds are provided for defective or damaged products upon validation.
Refund requests must be made within [14] days of receipt.
Proof of purchase (invoice, receipt, or order number) is required.
2. Electronic Products (Mobiles, Laptops, Computers, Monitors, Televisions, and Other Electronic Components)

Important: Once the original packaging (carton) is opened, the product is considered used and non-returnable unless it exhibits a defect or malfunction.

Condition for Return/Refund:

The product must be in its original, unused condition with all accessories and packaging intact.
The product must be free of damage, scratches, or signs of tampering.
The original sealing and packaging must be intact and unopened to qualify for a return.
If the product has been opened or used, no refund will be issued. The product must be returned or repaired via the authorized service center, agent, or manufacturer.
Defective or Malfunctioning Products:

If the product is defective or has hardware/software issues, you can contact the manufacturer, authorized service center, or the official warranty agent for repair or replacement.
In such cases, we will assist you in processing warranty claims or repairs.
Non-Returnable Items:

Once the box is opened, the product becomes non-returnable for cash refund.
Opened or used electronics are eligible only for warranty repair or replacement.
3. Physical Goods Other Than Electronics

Can be returned within [Insert Number] days if unopened, unused, and in their original packaging.
Products that have been opened or used are not eligible for a refund unless defective upon arrival.
4. Condition of Returned Products

The item must be returned in the same condition as received.
All accessories, manuals, and original packaging must be included.
Products showing signs of use or damage will not qualify for a refund.
5. Refund Process

Initiate your refund request via email to: [Insert Email], providing your order details and reason.
Once approved, the product must be shipped back to us at your expense.
Refunds will be processed within [Insert Number] days after receiving and inspecting the returned item.
Refunds will be issued to the original payment method.
6. Refund Denial Conditions

Refund requests for opened or used electronics will be denied unless justified by defect or damage upon delivery.
Items not returned in their original, sealed, and unopened condition will not be accepted or refunded.
Returns without prior approval or missing accessories may be refused or issued partial refunds.
7. Restocking Fees and Additional Costs

A restocking fee of [Insert Percentage or Amount] may apply for returns, depending on the condition.
Shipping costs for returned items are the responsibility of the customer unless the product is defective or incorrect.
8. Changes to Policy

We reserve the right to update this policy at any time. All changes will take effect immediately upon posting on this page.